Support options
Revive Adserver Hosted edition
As a new or experienced user of the Revive Adserver Hosted edition, you might have questions about how to best use the service.
Below we’ve listed a few of the support options we have available.
Getting Started Tutorial
Follow a step by step tutorial to find out how to get started with your new Hosted edition account.
Software Documentation
A comprehensive set of articles describing almost every feature of the Revive Adserver software.
Frequently Asked Questions
Answers to questions we’ve seen, about the Hosted edition of the Revive Adserver software.
About ad requests, ad impressions, time zones
What are Ad Requests?
The Revive Adserver software has a concept of ‘zones’. A zone is the representation of a space on your website or page that will be used to display an advertisement.
Each zone has its own unique snippet of code. By pasting this code snippet into your website’s HTML (or by using some equivalent functionality of your content management system), your website will trigger a call to the ad server for every zone of every page that’s loaded into a visitor’s web browser.
Each call to the ad server is a request, and those requests are counted by the Revive Adserver software. For example, if you have a page with 4 zones, and the page is loaded in a browser, it results in 4 ad requests.
Ad Requests vs Ad Impressions
It is entirely possible that an ad request does not trigger an ad impression. For example, you might purposefully decided to return blank ads when the are no paying advertisers available.
There are also use cases where a website developer elects to display the same zone multiple times on a page, resulting an more ad impressions than ad requests. In that scenario, the ad serving costs will be based on the ad impressions rather than the ad requests.
Global Statistics determine ad server hosting costs
The Revive Adserver software has a number of 'views' for the statistics. The first view that is displayed when opening the Statistics tab is the one for "Advertisers & Campaigns". This view does not include the 'blanks' on your zones. However, these 'blanks' do count for the calculation of monthly costs.
To see the overall picture of all ad requests including blanks, make sure to select the Global Statistics in the left column of the Statistics tab.
Statistics for cost calculation in UTC time zone
There are subscribers for the Revive Adserver Hosted edition in all time zones on the planet. By default, the time zone preference in a newly created account is set to UTC (which stands for Universal Time Coordinates, the official name for Greenwhich Mean Time).
Even though, as a subscriber, you can select another time zone preference that matches your location on the globe, internally the Revive Adserver software still processes and stores all statistics relative to UTC.
The cost calculation process retrieves the statistics in UTC as well. That may explain why there can be a small difference between the statistics a user sees in their console versus what's being used for the cost calculation and invoicing.
With the Hosted edition of the Revive Adserver open source software, it is our objective to provide a service for everyone at the lowest possible price. To achieve that objective, we need to control costs and efforts as much as possible. As a consequence, we are unable to provide individual support.
However, we do have a feedback form. If you’re a user of the Hosted edition, you can submit your feedback to us using the form below.
Before you do, please make sure to study our Getting Started tutorial, and consult the page with Frequently Asked Questions and the Documentation.